Shipping & Refund

1. Shipping
  1. You will be provided an estimated shipping date at the time you place your Order, which will be calculated on the basis of your specifications. The estimated shipping date is an estimate only, and your Product may arrive before or after the shipping date provided. While we will use all reasonable efforts to ensure the shipping date is met, we are in no way liable, and you fully indemnify us from any liability incurred, for any loss or damage caused by a Product being shipped later than the estimated date provided.

  2. Should a delay be caused to your order, we will make reasonable efforts to notify you of the delay and provide a revised estimated shipping date. We will not be liable for any damage or loss caused by a delay, whether the delay is a Supplier’s fault or otherwise.

  3. Your Order will be delivered to your nominated shipping address. You are responsible for ensuring that an authorised party is available to accept delivery of the shipment. We are not responsible for any loss or damage caused, whether due to delay or due to damage to the Product, caused by you failing to accept delivery.

  4. Charges associated with delivery of orders will be calculated at the time of processing the transaction and will form part of the price of the Transaction.

2. Product
  1. Upon delivery of a Product, you should inspect the Product carefully. All Products will be deemed accepted upon delivery to you. We will use commercially reasonable efforts to manufacture the Part in accordance with your Specifications, however we accept no responsibility for a manufactured Product that does not suit your needs due to deficient Specifications. Subject to the following clause, we do not warrant that the Product can or will be manufactured in accordance with Specifications, and we do not warrant that the Product will meet your requirements or will be merchantable or suitable for any particular purpose.

  2. We warrant only that the Product manufactured by us will substantially meet the features of the Specifications within the limitations of the required manufacturing technology. If the Product is faulty on delivery, you may within one business day of accepting delivery of the Product request that the Product is reviewed by us. We will confirm whether you are entitled to a replacement, repair, partial or total refund, or any other recourse we consider appropriate at our absolute discretion. For the avoidance of doubt, we will only be responsible to provide you with any recourse if the product is faulty due to an error on our behalf and if such error is not disclaimed by these Terms and Conditions.

3. Cancellations, Refund and Returns
  1. All orders placed are final and you cannot change or cancel your order, unless: (a) Such change or cancellation is otherwise required by law

  2. Due to the personalized nature of our Services (i.e. the 3D/2D models are manufactured by us based on your specifications and we print it for you on demand), you cannot cancel your order once it is placed or request a refund for the same. Orders are fulfilled using the model file version that existed at the time of purchase.